Warranty Policy – DirectCarpetRunners.ca

Last updated: February 2026

DirectCarpetRunners.ca stands behind the quality of our workmanship and the condition of the materials at the time they leave our workshop.

This warranty is limited and applies only to manufacturing or preparation defects present at delivery.

Best Stair Runners In Canada

What Is Covered

For 30 days after delivery, we will correct or replace a product if we determine there is:

A cutting error made by us
A binding or sewing failure
A visible manufacturing defect in the material
The wrong item was sent

To request review, email keith@directcarpet.ca with your order number and clear photos of the issue.

What Is Not Covered

Because stair runners are a flooring product subject to personal use and environmental conditions, this warranty does not cover:

Normal wear, traffic patterns, or matting
Crushing or flattening of fibers
Colour variation or dye lot differences
Damage from shoes, pets, furniture, or sharp objects
Stains, spills, or cleaning products
Moisture or water damage
Improper or unsafe installation
Use of adhesives, tapes, or fasteners
Stair or subfloor movement
Improper cleaning or maintenance

Installation Responsibility

Installation quality directly affects performance.
Improper installation voids this warranty.

Please review our Installation Disclaimer before installing the product.

Manufacturer Warranties

Some materials may carry manufacturer warranties.
Those warranties are provided by the material manufacturer and not by Direct Carpet Inc. Coverage and duration vary by brand and are handled directly through the manufacturer where applicable.

Resolution

If a defect covered under this policy is confirmed, we will, at our discretion:

Repair the product, or
Replace the affected section, or
Provide a replacement product

This warranty covers the product only and does not include labour, installation costs, or related expenses.

Contact

Direct Carpet Inc.
keith@directcarpet.ca