Terms Of Service

Terms of Service – DirectCarpetRunners.ca

Last updated: February 2026

Welcome to DirectCarpetRunners.ca.
By accessing or using our website, you agree to the following Terms of Service. Please read them carefully before using this site.

Best Stair Runners, Burlington Ont.

1. Acceptance of Terms

By visiting our website or purchasing from us, you agree to be bound by these Terms of Service, including any policies referenced within them (such as Shipping, Returns, and Privacy Policy).

We reserve the right to update, modify, or replace any part of these Terms at any time. Changes take effect immediately upon posting to the website. Continued use of the site after changes are posted constitutes acceptance of those changes.

2. Use of the Website

This website is intended for individuals 18 years of age or older, or minors using the site under supervision of a parent or legal guardian.

You agree not to:

  • Upload or transmit viruses, malware, or harmful code

  • Attempt to gain unauthorized access to our systems

  • Use the website for fraudulent or illegal purposes

  • Interfere with the operation or security of the website

  • Copy or exploit website content for commercial use without permission

We may refuse service, cancel orders, or suspend accounts if we believe misuse or unlawful activity has occurred.

3. Account Responsibility

If you create an account on our website, you are responsible for maintaining the confidentiality of your login information.

You are responsible for all activity occurring under your account, whether authorized by you or not.
Please notify us immediately at keith@directcarpet.ca if you suspect unauthorized access.

4. Product Information & Availability

We make every effort to accurately display product colors, textures, and specifications. However:

  • Colors may vary depending on screen settings

  • Handmade and cut-to-size products may vary slightly

  • Measurements are the customer’s responsibility unless purchased with installation services

We reserve the right to:

  • Limit quantities

  • Discontinue products

  • Cancel orders due to pricing or inventory errors

5. Orders & Payment

All orders are subject to acceptance and availability.

We may cancel or refuse an order if:

  • Payment cannot be processed

  • Incorrect pricing is displayed

  • Fraudulent activity is suspected

Customers are responsible for providing accurate shipping and contact information.

6. Intellectual Property

All content on DirectCarpetRunners.ca — including images, product descriptions, logos, videos, designs, and layout — is the property of Direct Carpet Inc.

You may not reproduce, distribute, modify, or use any content for commercial purposes without written permission.

7. Limitation of Liability

Direct Carpet Inc. is not liable for:

  • Installation errors performed by third parties or DIY installation

  • Improper measurements provided by customers

  • Damage caused by misuse, improper installation, or failure to follow care instructions

  • Indirect or incidental damages resulting from the use of our products

Our liability is limited to the purchase price of the product.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content, policies, or practices of those sites.

9. Governing Law

These Terms of Service are governed by the laws of Ontario, Canada.
Any disputes shall be resolved in the Province of Ontario.

10. Contact Information

Direct Carpet Inc.
1527 Upper Ottawa Street, Unit 15B
Hamilton, Ontario, L8W 3J4

Email: keith@directcarpet.ca