Privacy Policy
Privacy Policy – DirectCarpetRunners.ca
Last updated: February 2026
Direct Carpet Inc operates DirectCarpetRunners.ca. We respect your privacy and are committed to protecting your personal information in accordance with Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA), and applicable international requirements where necessary.
Information We Collect
When you visit our website or place an order, we may collect the following information:
Contact & Order Information
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Name
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Email address
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Shipping and billing address
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Phone number
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Order details and purchase history
Technical & Usage Information
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IP address
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Browser and device type
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Pages viewed and time spent on site
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Navigation behavior within the website
Payment card details are processed securely by our payment providers and are never stored on our servers.
Consent
By using this website and providing personal information, you consent to the collection and use of your information as described in this Privacy Policy. You may withdraw consent at any time, subject to legal or contractual restrictions and reasonable notice.
How We Use Your Information
We use your information to:
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Process and deliver orders
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Communicate with you about purchases
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Provide customer support
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Improve website functionality and performance
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Prevent fraud and maintain security
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Send marketing emails (only if you opt in)
You may unsubscribe from marketing emails at any time.
Cookies, Analytics & Advertising
Our website uses cookies and similar technologies to ensure proper functionality, remember cart contents, and analyze website performance.
We may use third-party services such as Google Analytics and Google Ads to understand how visitors use our website and to display relevant advertisements. These services may collect information about your interactions with this and other websites using cookies or similar technologies.
You can manage or opt out of personalized Google advertising here:
https://adssettings.google.com
Disabling cookies in your browser may affect certain features of the website.
Sharing Your Information
We share limited information only with trusted service providers necessary to operate our business:
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Payment processors — to securely process transactions
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Shipping carriers — to deliver orders
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Email providers — to send order confirmations and updates
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Analytics providers — to improve site performance
We do not sell or rent your personal information.
Data Retention
We retain personal information only as long as necessary to fulfill orders, provide customer service, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer required, it is securely deleted or anonymized.
Your Rights
You may request to:
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Access the personal information we hold about you
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Correct inaccurate information
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Withdraw consent for marketing
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Request deletion where legally permitted
To make a request, contact:
keith@directcarpet.ca
Data Security
We take reasonable technical and administrative measures to protect your personal information from loss, misuse, unauthorized access, disclosure, or alteration.
International Users
Our website is operated in Canada. By using the website, you understand that your information may be processed and stored in Canada or other jurisdictions where our service providers operate.
Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised date.
Contact Information
Direct Carpet Inc.
1527 Upper Ottawa Street, Unit 15B
Hamilton, Ontario L8W 3J4
Email: keith@directcarpet.ca