Contact Us
Have a question about your staircase or order? We’re happy to help.
The fastest way to reach us is through the live chat on our website — you can usually speak with us right away during business hours.
Back to Our Main Stair Runner Page
Live Chat (Recommended)
Use the chat bubble on the website to message us instantly.
You can upload photos of your staircase directly in chat, and we’ll help you determine the correct runner size and options.
Not Sure What Size You Need?
You have two easy options:
Use the Stair Runner Calculator
Or send us photos in chat
A clear staircase photo lets us estimate the runner length for you.
Email Support
If chat is offline, email us anytime:
For measurement help, please include photos and the number of stairs so we can respond accurately.
Mailing Address
1527 Upper Ottawa St, Unit 15B
Hamilton, Ontario, Canada
289-309-1986
Mailing location only — no in-person visits.
We work with stair runners every day, so if you’re unsure about measurements, installation, or choosing the right style, just ask — we’ll point you in the right direction.
